Terms and Conditions

The e-shop Cariuma is operated by SPRINT spol. s r.o., with its registered office at Bečovská 1083/3, 104 00 Prague 10 – Uhříněves, Company ID: 497 06 004, entered in the Commercial Register maintained by the Municipal Court in Prague, file no. C 22694.

Our contact details are:

The contact email for e-shop customers is:

You can also contact us via these details to request information and fulfill obligations under the DSA. Communication languages are Czech and English.

You can also reach us via messages on our Instagram or Facebook account.

The essentials for you

  • The purchase agreement is concluded by submitting the order.
  • You can return purchased goods unopened within 30 days of purchase.
  • You choose your carrier. Shipping is free from us.
  • You can choose from these carriers:
    • GLS (free for all orders)

I. Introduction

  1. These terms govern our mutual relationship when you shop on our e‑shop. They are part of the purchase agreement. However, if we agree something different during our communication, that agreement takes precedence.
  2. These terms are valid for consumers.
  3. If you don't shop as a consumer, general legal provisions apply, especially the Civil Code. We will not apply § 1732(2) of the Civil Code. This means that we must confirm your order before the contract is formed.
  4. For information on personal data processing, see our website footer.

II. Payment & delivery restrictions

  1. You can pay on our e‑shop using:
    1. credit/debit card
  2. We deliver only within the Czech Republic unless agreed otherwise.

III. User account

  1. You may create a user account to order goods. Account registration is optional.
  2. Please secure your access credentials and keep your data current.
  3. Accounts may be temporarily unavailable due to maintenance. We apologize for any inconvenience.
  4. We may cancel an account if unused for a long time or used in breach of terms. See Article V for details.

IV. Reviews

  1. You may find reviews on our website or social networks.
  2. Only customers who actually purchased the product may write reviews.
  3. We verify this via Judge.me using the buyer’s email.
  4. Additional reviews may appear on Google, social media or Firmy.cz. As they are user content on third-party platforms beyond our control, we cannot verify them. Thank you for understanding.

V. Content regulation

  1. You may post comments and reviews, including via user account.
  2. If you post content that:
    • violates laws;
    • offends public morality;
    • promotes products unrelated to our business or competitive;
    • promotes violence, discrimination or hate;
    • spreads misinformation or deepfakes;
    • may harm third parties;
    • violates third-party rights (e.g. copyrights);
    • breaches confidentiality or trade secrets;
  1. We may, at our discretion, suspend or delete such content, and possibly suspend or delete the user account in serious or repeated cases. Anyone can report infringing content via a form.
  2. Reports are reviewed individually by a human.
  3. We will confirm receipt of your report and inform you of action taken per applicable law.
  4. Comments and reviews are displayed from newest to oldest by date.

VI. Our goods

  1. Product pages include availability and price. We may contract under different terms separately.
  2. If a product is listed as opened, with defects, or reduced, you cannot claim defect for that reason. General warranty rules still apply.
  3. Prices include all taxes and fees except delivery costs, shown during checkout.
  4. Obvious pricing errors do not bind us and no contract is formed.

VII. The order

  1. Add desired goods to your cart. We'll guide you through the order process.
  2. The order form shows product info, quantity, price, and shipping method with final total. Submit the order (“Buy”).
  3. You may review and modify details before submitting.
  4. Submitting confirms your order.
  5. We will confirm receipt via email.
  6. If your order seems unusual (e.g. large amount), we may request further confirmation. The contract forms upon mutual confirmation.
  7. You bear remote communication costs at standard rates.

VIII. Delivery

  1. We deliver by chosen method to your address within specified timeframe.
  2. Please note you are required to accept delivery. If you refuse, we may claim damages, extra delivery or storage costs, or cancel the contract.
  3. Inspect goods immediately upon receipt. Report defects promptly to initiate a claim. Quick documentation helps us resolve with partners. Thank you.

IX. Payment

  1. Prices include VAT.
  2. You can pay by:
    • card online
  3. If paying non-cash, price is due upon contract conclusion; delivery times start after payment is credited.
  4. We issue an electronic tax document to your email.
  5. Discounts are not combinable.

X. Returns (withdrawal)

  1. Consumers may withdraw and return goods; contract is cancelled as goods returned and refund issued.
  2. Withdrawal does not apply to goods that:
    • are perishable or short-lived;
    • have been irreversibly mixed;
    • were made per your specs;
    • were delivered sealed for health/hygiene and seal broken;
  3. Otherwise, goods may be returned within 30 days of receipt (by you or your authorised person). For partial deliveries, the period runs from final delivery. For recurring deliveries, from first delivery.
  4. You may handle goods to test nature, properties and functionality, but only in ways necessary for that.
  5. Notify return intention within 30 days.
  6. You may use the form, though not mandatory.
  7. Provide order no., purchase date, bank details, preferred refund method. Reason not required.
  8. We refund paid price and delivery cost promptly after receipt or proof of shipment; refund based on cheapest delivery method you could choose.
  9. Refund via the same payment method unless otherwise requested.
  10. Refund within 14 days of withdrawal, but may be delayed until goods are received or proof of return attached.
  11. Return goods within 14 days of withdrawal.
  12. Returned goods must be complete, undamaged, unused beyond trial. We may deduct for value reduction if mishandled.
  13. You cover return shipping costs.
  14. If gift included with returnable goods, gift contract also cancelled—please return gift unless agreed otherwise; we may deduct gift value from refund.

XI. Complaints

  1. We warrant goods are free of defects at receipt—meaning correct product, quantity, quality, functionality, compatibility, accessories, packaging, legally compliant.
  2. If we provided notice pre-purchase about a differing feature and you agreed, that cannot be claimed as defect. Nor if product was discounted for the defect and you were informed.
  3. If defect appears within 1 year, presumed present at receipt unless nature excludes it. Time suspended while product unusable due to complaint.
  4. Claims valid within 2 years of receipt; time suspended during complaint period.
  5. Local laws may impose stricter rules based on consumer residence.

How to claim

  1. Submit claim by phone, visit, email or mail.
  2. Please provide:
    • Contact info for response
    • Description of defect and discovery date
    • Desired resolution
    • Proof of purchase
  1. Send or bring defective goods with claim form or photo if enough—please contact first to agree.
  2. Pack for safe transport; usually complete goods required—please contact first.
  3. We will send electronic confirmation of claim filing and later resolution.

What you can request

  1. Primarily repair, supplement or replace the goods.
  2. If impossible or unreasonably costly, we may propose another solution.
  3. You may request a reasonable discount or withdraw if:
    • defect was not fixed or cannot be fixed in reasonable time;
    • defect recurs;
    • defect is substantial;

Withdraw only if defect is substantial; minor defects allow discount.

Claim resolution

  1. We resolve without delay, no later than 30 days unless agreed otherwise. Otherwise you may withdraw or request discount.
  2. We inform you via your provided contacts. If you do not pick up resolved goods, storage fees may apply.
  3. We reimburse reasonable claim-related expenses upon request up to 1 month after claim period ends.

XII. Final provisions

  1. Under Act No. 634/1992 Coll., you have the right to ADR. Contact Czech Trade Inspection (ADR dept, Gorazdova 1969/24, 120 00 Prague 2; email: adr@coi.cz; web: adr.coi.cz). ADR must be initiated within 1 year after first enforcement attempt. You may also use the ODR platform at ec.europa.eu/consumers/odr/.
  2. European Consumer Centre Czech Republic, Štěpánská 796/44, 110 00 Prague 1, web http://www.evropskyspotrebitel.cz, is the contact point under Regulation (EU) 524/2013.
  3. We operate under a trade licence. Supervision is by the trade office and Czech Trade Inspection in statutory scope.
  4. DSA oversight is by the Czech Telecommunication Office.
  5. Contract is stored by us but not accessible to you.
  6. Agreement concluded in Czech language.
  7. Our relationship is governed by Czech law without prejudice to consumer rights under mandatory law.
  8. All rights to our website content (layout, photos, videos, graphics, trademarks, logo, products, etc.) are owned by us. Copying, modifying or using beyond contract without consent is prohibited.

In Prague, on 1 March 2025